Contact CosyTelly

Questions before you order, help with setup or a problem with your service: message us and a real person replies.

The fastest way to reach us, for orders, trials and support. Tap the green button in the corner of any page, or the button below, and it opens a chat with us.

Message us on WhatsApp

Email

Best for detailed questions, refunds and anything you want in writing: hello@cosytelly.com

Response times

WhatsApp messages are usually answered within minutes. Email replies can take a few hours, so if something is urgent, such as a login that stopped working before a match, WhatsApp is the better choice.

Before you message us

A few details help us sort things out on the first reply:

For setup help: your device, the app you are using and a photo of any error message.
For orders: the plan length and number of connections you want.
For an existing subscription: the username from your CosyTelly login.

Order, trial or renew

To order, choose a plan on the homepage and it opens WhatsApp with everything filled in. For a free 24-hour trial, use the request form on the free trial page. To renew, message us with your username before your plan ends and we will extend the same login, so there is nothing to set up again.

Many common questions are already answered in our setup guides and the IPTV UK FAQ. Refund requests are covered in the refund policy.

Ready to order?

Pick a plan and it opens WhatsApp with everything filled in.

See plans